Personal Growth

What hurts the most...

Photo by Isai Ramos via Unsplash

Photo by Isai Ramos via Unsplash

In my half century and three years of walking the planet, I’ve seen and experienced a lot of things. I consider myself quite a sensitive person, so I tend to react emotionally to a lot of things that I see, hear or experience.

I actually think that is a good thing for a creative person. People tell me to grow a thicker skin or to ignore it, but I can’t do that. If I close myself off to all the noise and experience in the world, then I am likely to miss something important or beautiful.

We all know there are a lot of things that can upset us out there. Primary among these are human relationships. We are complex beasts indeed, and the tangled weave of emotions, thoughts and perceptions that go towards making two people understand each other are indeed something that would challenge even Deep Thought.

I have experienced many hurtful things in my life. From direct physical pain, being ignored by someone, racists taunts in public - you name it, it has happened at one time or another. But here is the thing. I can handle all of the above quite well. I know that often times, it is the manifestation of the other person’s perception that dictates these sorts of actions, and there is nothing that I can do about that. It is completely under their control and influence. Not mine.

However there is one thing that really hurts me deeply. And that is when someone that I care about makes a completely wrong judgement call about me. I mean, I am by no means a perfect person, but I try and lead my life to be a good and upstanding citizen of the planet. My mantra is to always conduct my life in such a way that I can sleep easy at night. It was something taught to me by my father, and I intend to pass that lesson along to my own kids as my legacy.

The problem is that on several occasions, people I have cared deeply about have accused me of completely the opposite of what I am about. These are people who I thought knew me, and knew the way I conduct myself.

It is not that it leads to any self doubt in myself. I am pretty strong in my convictions and principles so virtually nothing can shake that. I think the thing that upsets me the most is that it suddenly seems to open up a yawning chasm between me and the other party. It is as if someone has just cut away the bridge that we walked easily across back and forth for years.

In the past I used to dwell on this for months. Years even. But as I grow older, I think I am realising that these things are also a result of the perceptions and battles that the other person is going through at that time. I have learned to let go a lot more easily now.

No malice. No anger. No reservations. If the other person does not want my friendship, then that is fine. The hurt goes away quicker now. I have many things in my life that bring me joy and that I am grateful for, and I cannot take away my mental time and energy on things that can never be repaired.

I will sleep easy tonight.


You don't have to love something to be good at it

Image by mahindraraj

Image by mahindraraj

All the popular motivational books say something like ‘Do something you love, and you will never work a day in your life’.

I am lucky enough to do work that I absolutely love, and work on a project that is entirely of my own creation. Every day, I can’t wait to get up and work on my startup HR Partner.

However, there are aspects of building a business that I don’t enjoy. I could sit and write code for hours straight, but picking up the phone to talk to a new potential customer ties my stomach up in knots.

I am skewed towards being introverted, and I have never considered myself a sales or marketing type of person. But a big part of growing a business is getting customers to pay money for what you have built. It’s not that I dislike talking to people - on the corollary, I actually love talking to customers. It is the ‘salesy’ part that I don’t like. Some deep part of my psyche must believe that ‘selling’ somehow equates to ‘making people buy things they don’t want’.

Now, I am currently lucky enough to have a co-founder and an outgoing team that is great at marketing and sales, but as in most small companies, we tend to share tasks around. Added to that the fact that most customers like talking to company founders, I find myself doing sales and marketing quite frequently.

If I know I have to wake up in the morning and code up a new feature, I spring out of bed with a bounce in my step. But if I know I have to wake up and do an online demo of my product to a customer on the other side of the world, then wild horses have to drag me out of bed!

But here is the rub… If I focus on just having a conversation with the customer during the demo, and letting my genuine love and passion for my software product come through on those calls… it works! Customers respond positively. They buy subscriptions to my SaaS. They actually give me money for all this ethereal code that was spun out of my crazy imagination.

In talking to colleagues and vendors, they all seem to say the same thing. “Gee Devan, you are good at marketing and selling”. I always do my incredulous face when I hear this. If I had to rate myself, I would give myself a solid ‘4’ out of ‘10’ for it.

But it is obvious that there is a lot more depth and subtlety to this art of selling. And I don’t understand it. But it works for me, even though I don’t love it - and that is what is important. You don’t have to love something to actually be good at it.


Why I am glad my mother has dementia

One of the earliest photos I have of my mother holding me, circa 1967.

One of the earliest photos I have of my mother holding me, circa 1967.

Upon first reading this title, I wouldn't blame you for thinking I must be some sort of terrible person and undeserving son for voicing such a sentence. I acknowledge that dementia is a traumatic and awful experience not only for the person suffering, but for their loved ones around them who are caught up in the painful journey.

But for me, my mother's descent into dementia has been the actual discovery of who she is (was?) as a real person. I have debated a long while about whether or not to publish this, but in the end, I feel that some of the darker sides of my family history probably needs to be told.

As a young person growing up in a close knit family, I was close to both my parents. I thought that they were the epitome of the perfect mum and dad, even though I was often troubled by some of the things my mother said and did.

You see, my parents had an arranged marriage, which is a common thing in my culture, and in Asia, where I grew up. My mother was the daughter of a well to do doctor, highly respected in the area, but unknown to most people, a demanding, controlling, tyrant around the house. For instance, my mum and her siblings were forbidden from speaking at the dinner table during a meal, and corporal punishment was dealt out to them with alarming frequency. This obviously had a detrimental effect on the emotional development of her, and her brothers and sister.

Her parents saw it fit to arrange her betrothal to my father, who was the son of a (lowly) clerk, but a brilliant, self made young man who was on the way to becoming a successful doctor in his own right. For some reason, this fact seemed to cause some sort of irrational anger in my mother towards any member of my father's family.

I mean, I think my mum and dad grew to actually love each other during their married years, but it seemed my mother always held a grudge against all members of my father's family - even those not involved in the decision around the arrangement of their marriage. As kids we were always discouraged from interacting with my dad's side of the family, and I think that grudge my mother had against them eventually was directed at me, because some of my most favourite uncles and cousins were on my father's side.

I was also lucky enough to be sent off to boarding school when I was about 15 years old. Being away from the direct influence of my mother for so many years, and getting to visit my friend's families on short holidays also helped to open my eyes that the sort of behaviour my mum exhibited was really out of the norm of what a caring, compassionate mother could be.

My returning home from my long stint away from my family is what started driving the rift into what was previously my close (almost to the point of being needy) relationship with my mother. I began to rebel against some of her more irrational methods of trying to drive wedges between extended family members, and that annoyed her because I was not being subservient and obeying her directions like my younger sister (who basically never left home) was.

Ironically, my time away from home actually made me closer to my father as I appreciated his quiet dignity and wisdom more as I grew older. And that also incurred the chagrin of my mother as she tried in many ways to curry my favour again and distance me from my father.

I tried to be the 'good son' and put up with this behaviour for many years, but it all culminated about a decade ago when my father suffered a stroke that took away his ability to communicate for a year before it degraded his health to such an extent that it eventually took his life.

Losing my father tore me up more than I expected. I realised that he was the rock that held the family together, and without him around, my mother's behaviour grew even more unbalanced as she sought to drive wedges even between my two beloved sisters and me. It made it worse when I discovered later that during my father's last year alive, when he was rendered helpless and immobile by his stroke, that my mother was regularly mentally and physically abusing him. I found out that neighbours would hear her screaming at him in frustration and called the authorities to the house on more than one occasion. I felt I could never forgive her for that.

After my dad passed away, my younger sister took my mother into their home to look after her. That act of compassionate kindness however, seemed to trigger a new level of irrationality in my mother, and she began a new complex theatre of emotional blackmail, lies and deceit to try and instil mistrust, fear and doubt in the minds of all family members. I began to distance myself from her day to day dealings as much as I could.

My visits to her were very infrequent, and would always be painful, as she struggled to weave the various fabricated stories, created to cause consternation and discomfort, together to try and trigger me. I realised that she had so many variations and lies on so many fronts, that it was getting increasingly difficult for her to make them consistent or even realistic any longer. I just sat and nodded most of the time and let her words wash over me. I long ago realised that trying to push back would just make her explode in irrational rage.

Soon, months would go by between my visits to her. I felt that whatever her love and maternal instincts were, they were simply absent from her personality now as she turned into a single minded person bent on the destruction of her own family unit who were only trying to be there for her.

In the last year or so, my sisters kept updating me on the deterioration of my mum's mental health. While she is still physically OK, she has been exhibiting the early onset of dementia.

I decided to resume my semi-regular visits to her. The first couple of times, I was amazed at the transformation. Her inability to recall her convoluted web of deceits meant that she simply did not bring them up at all, and simply chatted about meaningless, everyday stuff. That was such a relief for me. She simply could not remember, or summon the dark energy any longer to keep those machinations afloat, and that was a real blessing!

It actually made my visits to her pleasant again. I normally crave in depth intellectual conversation (like I had with my dad), but in this case, I was happy to just sit and chat about vacuous things like the weather and what was on TV because it didn't require the emotional wrangling of the past. I didn't even mind repeating the same stories or answering her same question repeated 3 times in the past 10 minutes, because suddenly my soul felt free again, and I felt that I was once again in the presence of my mother of old who was caring and protective over me.

My wife and kids have also resumed visitations, and they have all agreed with my sentiments that it is so much easier now to simply be with her and not have to be 'on guard' emotionally or watch what they say lest it be taken out of context and used against them.

I have noticed a gradual decline in her memory and mental faculties in the past few months, and I fear for where that will lead, but for now, at least she still remembers me and my sisters when she sees us, and while she cannot remember my wife and kids when they are not there and I visit her alone, when she sees them in person, she does recall who they are and I do see a delightful, genuine smile on her face when she sees her grandkids walk in.

The affliction that normally takes away all of a person over time has actually chosen to remove the darker aspects of her personality first, revealing the simple, but genuine soul beneath. I will cherish being in the presence of this part of her life before that too, is eventually gone.

The evolving startup

executive-change-leadership_0.jpg

I was listening to the excellent Startup Therapy podcast this morning on my walk. More specifically, I was listening to the episode with Steve Blank, where they were talking about a startup ‘shedding its skin’.

What does that mean, in a nutshell? Well, it is really about the natural evolution of a startup through the different stages of Search, Build & Grow - roughly translated to product market fit, traction, and growth.

The hosts talked about how the different roles of employees, and even founders, within the startup will change as it progresses through these stages, and that even the founders themselves may not be the best people to lead the business through certain stages.

It kind of reminds me of a book I read as a youngster, where a plane crashed into a mountain and the surviving passengers had to work out how to get back to civilisation. The person totally in charge of the aircraft while in the air (the pilot), was different from the person who took charge of the group’s survival in the wreck of the plane in the snowy mountain, who was different again from the person who led the small expedition to try and find civilisation and help. Each had their own unique skillsets which made them natural leaders in those different scenarios. Most importantly, each person knew when to defer their leadership as the missions of the group changed.

I’ve experienced something similar in my own startup, HR Partner. Over a year ago, my original co-founder of two years left the startup. It wasn’t my decision. She had self-identified that she wasn’t the best person to lead the business into the next stage of growth. I must admit that I couldn’t see it then, but over the past year, I have grown to appreciate that call, as the business has grown from strength to strength with different leadership, and indeed, I have now transitioned my startup again to bring on a new co-founder with different skill who is again raising the bar and taking us to new heights.

Kudos to my former founder to having the strength of character to realise that she had maxed out her skills and needed to step out. It has made me think about my long term role in my own company. Though I wrote 99% of the code and have spent a lot of time as a solo founder building this company, I think we will get to the stage in a year or two where I will have to relinquish my own control and ownership over the business for it to thrive.

I was never comfortable with the title of CEO, and I think that my future here lies in being more of a CTO or Product Manager with someone else (perhaps my new co-founder, or perhaps someone else altogether) at the helm, driving it forward.

Eventually, I see myself stepping out of the company entirely, as I am realistic enough to see that my personality type (and future life goals) are not compatible with growing and sustaining a large, enterprise software company, and I look forward to handing over the reins to someone much more qualified and able.

This is not to say I am losing interest in my startup - far from it. I have never been more passionate and excited to build something that is used and loved by more and more people each day. It is just that I need to be more realistic about what it is going to take for this company to be the success that it deserves to be. So in the meantime, I will enjoy my role in the journey, and I hope I am wise enough (like my old co-founder) to know when I need to take a side step.